Open AccessCare - An Architectural Approach for a Multimedia Assistance System for Singletons
Author(s) -
Thomas Schirgi,
Eugen Brenner
Publication year - 2021
Publication title -
international journal of information technology, control and automation
Language(s) - English
Resource type - Journals
ISSN - 1839-6682
DOI - 10.5121/ijitca.2021.11301
Subject(s) - key (lock) , project commissioning , computer science , process (computing) , architecture , automation , overlay , production (economics) , business process , process management , computer security , engineering , publishing , operations management , operating system , work in process , mechanical engineering , art , political science , law , economics , visual arts , macroeconomics
In contrast to the increasing degree of automation in the production industry, commissioning and maintenance activities will essentially be limited to manual activities. Production involves repetitive actions that are manageable and clearly defined as a process. Unlike this, commissioning and maintenance have to deal with uncontrollable, undefined, and non - standardized processes. The paper provides a framework for a multimedia assistance system for singletons. It was found that the paradigm has to consist of five key components to provide tailored assistance to customers. These key components are Expertise, Infrastructure, Application & Platforms, Security & Privacy and Business Process & Business Model. The resulting stack and the overlaying business model are called "CaRE – Custom Assistance for Remote Employees". With possible Architectural Smells and Anti-Pattern in mind, a Microservice Architecture shall be presented which forms the backend-system of CaRE.