Care - An Architectural Approach for a Multimedia Assistance System for Singletons

In contrast to the increasing degree of automation in the production industry, commissioning and maintenance activities will essentially be limited to manual activities. Production involves repetitive actions that are manageable and clearly defined as a process. Unlike this, commissioning and maintenance have to deal with uncontrollable, undefined, and non - standardized processes. The paper provides a framework for a multimedia assistance system for singletons. It was found that the paradigm has to consist of five key components to provide tailored assistance to customers. These key components are Expertise, Infrastructure, Application & Platforms, Security & Privacy and Business Process & Business Model. The resulting stack and the overlaying business model are called "CaRE – Custom Assistance for Remote Employees". With possible Architectural Smells and Anti-Pattern in mind, a Microservice Architecture shall be presented which forms the backend-system of CaRE.