Open AccessStages of crisis communication in public administration. case study Romanian Ministry of Transport
Author(s) -
Eleni Gagu,
Mihaela Rus,
Tănase Tasențe
Publication year - 2021
Publication title -
technium social sciences journal
Language(s) - English
Resource type - Journals
ISSN - 2668-7798
DOI - 10.47577/tssj.v19i1.3336
Subject(s) - romanian , christian ministry , crisis communication , administration (probate law) , democracy , political science , ministry of transport , state (computer science) , public administration , function (biology) , public relations , business , law , philosophy , linguistics , algorithm , evolutionary biology , politics , computer science , biology
For a democratic state to function effectively, the public administration, whether central or local, must communicate with its citizens. The emergence of a crisis can attract the attention of the public and the media, and poor communication from the public administration can threaten the trust of citizens. In this paper, we analyzed how the Romanian Ministry of Transport responded to potential crisis situations, related to good practices for crisis communication suggested by theorists in the field.