Open AccessAssessment of Emergency Department Satisfaction Level in Saudi Arabia General Hospital
Author(s) -
AhmedM Al-Wathinani,
Saad Aldawsari,
Mohammed A. Alhallaf,
Yousef Ajami Alotaibi,
Dhaifallah Alrazeeni,
Mohammed Moosa Ageli,
C.A.G. Villanueva,
Nawaf A. Albaqami
Publication year - 2022
Publication title -
saudi journal of anaesthesia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.416
H-Index - 24
eISSN - 1658-354X
pISSN - 0975-3125
DOI - 10.4103/sja.sja_285_21
Subject(s) - overcrowding , medicine , likert scale , emergency department , health care , service quality , scale (ratio) , patient satisfaction , family medicine , quality (philosophy) , anxiety , medical emergency , nursing , service (business) , marketing , psychiatry , psychology , developmental psychology , philosophy , business , physics , epistemology , quantum mechanics , economics , economic growth
An overcrowded emergency department (ED) cannot meet the patients' growing demand. This situation harms employees' performance and, alternatively, causes anxiety and dissatisfaction among patients since the quality of healthcare outcomes fall below their expectations. This study aimed at improving and validating a scale for assessing patient satisfaction in the ED.