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Kano and other quality improvement models to enhance patient satisfaction in healthcare settings
Author(s) -
Peter Anto Johnson,
John C. Johnson
Publication year - 2021
Publication title -
journal of family and community medicine/maǧalaẗ ṭib al-usraẗ wa al-muǧtamaʼ
Language(s) - English
Resource type - Journals
eISSN - 2229-340X
pISSN - 1319-1683
DOI - 10.4103/jfcm.jfcm_577_20
Subject(s) - medicine , quality management , quality (philosophy) , patient satisfaction , health care , nursing , operations management , management system , philosophy , epistemology , economics , economic growth

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