Open AccessThe association between waiting time and patient satisfaction in outpatient clinics: Findings from a tertiary care hospital in Saudi Arabia
Author(s) -
Rasmah S Al-Harajin,
Sara Abdulaziz Al-Subaie,
Ahmed Gasim Elzubair
Publication year - 2019
Publication title -
journal of family and community medicine/maǧalaẗ ṭib al-usraẗ wa al-muǧtamaʼ
Language(s) - English
Resource type - Journals
eISSN - 2229-340X
pISSN - 1319-1683
DOI - 10.4103/jfcm.jfcm_14_18
Subject(s) - medicine , patient satisfaction , family medicine , outpatient clinic , tertiary care , cross sectional study , health care , emergency medicine , nursing , pathology , economics , economic growth
Patient satisfaction is an important indicator for assessing the quality of health care because it affects the timely, efficient, and patient-centered delivery of quality health care, and patient satisfaction is associated with the clinical outcomes. This study aimed to examine the relationship between waiting time and patient satisfaction in a tertiary hospital in Saudi Arabia.