Open AccessApplication of queuing theory to patient satisfaction at a tertiary hospital in Nigeria
Author(s) -
Nkeiruka Ameh,
Bishir Sabo,
MO Oyefabi
Publication year - 2013
Publication title -
nigerian medical journal/nigerian medical journal
Language(s) - English
Resource type - Journals
eISSN - 2229-774X
pISSN - 0300-1652
DOI - 10.4103/0300-1652.108902
Subject(s) - queue , queueing theory , queue management system , outpatient clinic , medicine , service (business) , family medicine , psychology , medical emergency , computer science , business , computer network , marketing
Queuing theory is the mathematical approach to the analysis of waiting lines in any setting where arrival rate of subjects is faster than the system can handle. It is applicable to healthcare settings where the systems have excess capacity to accommodate random variations.