Open AccessExploring Customers’ Co-Learning Practices in Co-Creating Value with Self-Service Technologies
Author(s) -
B. S. Galdolage
Publication year - 2022
Publication title -
sri lanka journal of marketing
Language(s) - English
Resource type - Journals
ISSN - 1800-4989
DOI - 10.4038/sljmuok.v8i1.85
Subject(s) - knowledge management , customer advocacy , customer retention , service (business) , customer to customer , customer intelligence , service design , thematic analysis , computer science , business , marketing , process management , service quality , service delivery framework , qualitative research , social science , sociology