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This paper investigates the influence of organizational factors on affective commitment, exploring the moderating role of information and communication technology (ICT) on their relationships. The study is based on empirical findings administered on 200 managerial personnel using the PLS-SEM. Team orientation, transformational leadership, transactional leadership, and decentralization have a direct influence on affective commitment. The theoretical framework presented in this study focused on the integrated effect of organizational factors on affective commitment along with the moderating effect of ICT. ICT support moderates the relationship between team orientation and affective commitment. The findings would provide managers with an understanding of the factors influencing affective commitment in Bangladesh’s service organizations. The results indicate that ICT can be an effective tool to strengthen teamwork and employee commitment. Evidence from this study would help managers to formulate strategies accordingly and provide new knowledge to researchers to look further into this field.

Organizational Factors, ICT Support, and Affective Commitment: The Case of Bangladesh-Based Service Organizations