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There is a lack of knowledge on information system (IS) success evaluation at the organizational level. This study aims to integrate the resource-based view (RBV), process-oriented approach, and IS success models into an integrated model to examine the relationship between IS quality (ISQ) and performance impact. In addition, it examines the moderating effect of a firm’s business strategy on this relationship. The model is tested on a sample of 102 Tunisian firms via the structural equation modeling method. The results show that business process performance (BPP) and individual performance (IP) play a role of partial mediation in the relationship between ISQ and organizational performance (OP). The results also indicate that the mediation process between ISQ and OP via the BPP differs depending on the business strategy. This article is one of a few early efforts that address the role of business strategy in explaining the performance impacts of ISQ. Practically, the proposed model provides managers with a valuable tool to evaluate IS success at multiple levels of an organization.

Effects of IS Quality on Firm Performance from the Perspective of a Business Executive: The Role of Business Strategy