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The new coronavirus (COVID-19) crisis has had a devastating impact across the world. Public administration discipline addresses emergency crisis management in various ways and dimensions. This article seeks answers to the question: “How can AI contribute to crisis management policies to fight against COVID-19 and its impacts?” To this, the techniques and methods of AI in fighting against the COVID-19 virus will be explained in various dimensions. AI can make significant contributions in the preparation, mitigation-prevention, response, and recovery policies in the COVID-19 pandemic crisis. If adopted, AI can be used to find better treatment routes and drug development. Equally, policymakers can benefit from AI as decision support to reach high-quality decisions through fast and accurate data. The paper concludes that governments should create and implement effective AI-based crisis management strategies to fight against the epidemic locally, regionally, nationally, and internationally with a multi-level governance perspective.

Roles of Artificial Intelligence (AI) on COVID-19 Pandemic Crisis Management Policies