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The product owner and scrum master are members of the scrum team that play an essential role in global software development. They must have some competencies that can overcome challenges in the global environment. This study aims to develop the competencies of these two roles and explore issues of global competencies. Researchers conducted a literature study to produce a list of competencies and in-depth interviews to explore the issues. Data processing uses content analysis and descriptive statistics. The author compiled questionnaires and generated three issues, then held a focus group discussion for validation. Without reducing the nature of scrum, the consensus of experts had approved 31 competencies for the product owner while 34 for the scrum master. This research enriches scrum.org and has a global impact on improving scrum and global software development human capital and IT professionals.

Scrum Team Competencies in Information Technology Professionals in the Global Software Development Environment