Open AccessSatisfaction level of patients visiting orthopedics wards - A descriptive cross-sectional study
Author(s) -
Humayun Israr,
Haroon Israr,
Sabah Humayun
Publication year - 2021
Publication title -
pakistan journal of surgery and medicine
Language(s) - English
Resource type - Journals
eISSN - 2708-0285
pISSN - 2708-0277
DOI - 10.37978/pjsm.v1i4.244
Subject(s) - medicine , orthopedic surgery , patient satisfaction , cross sectional study , family medicine , teaching hospital , nursing , psychiatry , pathology
Patients in the orthopedics ward are very anxious about the outcome of their illness and residual morbidity at the end of the treatment. We conducted this study in DHQ Teaching Hospital Sahiwal to assess the level of satisfaction among patients visiting the orthopedics ward and suggest improvements that could be made to improve the situation.Objective: The objective of this study was to investigate various factors responsible for patient satisfaction in the orthopedics ward.Materials and Methods: A total of hundred patients were included in this descriptive cross-sectional study. The study was conducted in DHQ Teaching Hospital Sahiwal for 3 months from October 2019 to December 2019.Results: Out of the 100 patients included in the study, 22 patients reported being unsatisfied with their ward experience, 46 patients were moderately satisfied while 32 patients were highly satisfied with ward experience. Several factors including increased consultation duration, cost-effective treatment, empathic behavior of staff, and provision of facilities in the ward all contributed towards positive patient satisfaction.Conclusions: Patient satisfaction can be improved by empathic behavior of staff, increasing consultation duration with the patient, and improving facilities in the ward which would result in the better long-term outcome of their illness.