Open AccessA MODEL FOR ATTAINING BUSINESS PROCESS MATURITY
Author(s) -
FREEK HERMKENS,
TOM VAN BUUREN,
SEBASTIAAN KORT
Publication year - 2022
Publication title -
international journal of social sciences and management review
Language(s) - English
Resource type - Journals
ISSN - 2582-0176
DOI - 10.37602/ijssmr.2022.5206
Subject(s) - capability maturity model , maturity (psychological) , business process management , process management , service integration maturity model , process (computing) , business process , computer science , business model , business process modeling , process modeling , knowledge management , business , operations management , engineering , work in process , marketing , psychology , operating system , software , programming language , developmental psychology
This essay proposes a Business Process Management (BPM) maturity model. The developed BPM maturity model is based on the review of existing models combined with the in-sights of BPM professionals. The developed model enables organizations to gain insight into their own operations, and also supports in setting up a roadmap for improvement. It offers a stepping stone with which organizations can determine whether their ambitions are in line with their initial situation. Overall this essay provides a first overview of a framework for a detailed analysis of BPM capabilities within organizations. Further research on this BPM maturity model should be done by empirically testing the model in multiple business environments.