Open AccessOptimization of Healthy Service by Implementing the System Queues on Social Insurance Administration Organization (BPJS) in Dr. H. Marzoeki Mahdi Hospital in Bogor
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.b1032.0782s719
Subject(s) - christian ministry , service (business) , officer , queue , operations management , business , order (exchange) , administration (probate law) , queueing theory , operations research , computer science , engineering , marketing , computer network , finance , political science , law
Patient queue buildup on Social Insurance Administration Organization (BPJS) in the Dr. H. Marzoeki Mahdi hospital (RSMM) in Bogor is a problem that often occurs. This is caused by the patient's arrival rate exceeds the service facilities provided. To reduce the buildup of queues and improve services, queueing M/M/S model is applied in BPJS patient. M/M/S model is used so that the Ministry can optimize the management system as well as reduce queues at the BPJS patients patient service (TPP) in Bogor RSMM. On-site system queues on the TPP can be done at a time when the number of staff service (counter) at least 5 officers of service so that in addition to be able to reduce the chance of a busy period of previous service officer can also optimize on-site services, but for the wait and cost expenditures costs of facilities not significant therefore need to add 1 more Ministry officials became 6 officer's service in order to improve the facilities of the Ministry on patients as well as patients BPJS TPP not too long to wait in the process the queue.