Open AccessCauses of Non-Treatment of Nonconformities in a PIM Company X
Author(s) -
Jonas Gomes da Silva,
Maysa da Silva Teixeira
Publication year - 2019
Language(s) - English
DOI - 10.31686/ijier.vol7.iss11.2008
Subject(s) - brainstorming , audit , quality (philosophy) , operations management , business , quality management , workforce , process management , knowledge management , medicine , marketing , accounting , computer science , service (business) , economics , philosophy , epistemology , economic growth
To remain competitive, organizations have been adopting quality management systems to continually improve their performance and ensure the quality of products and services. However, many companies have shown some difficulty in the effectiveness of the corrective action process for nonconformities identified in external audits, internal assessments, and legal compliance assessments. This study aims to identify the causes that lead to the effective non-treatment of nonconformities in a company X of the Manaus Industrial Pole (PIM). The methodological approach used was the case study research, whose data collection was through brainstorming, Ishikawa diagram and meetings with managers and workforce in 2014. The compilation and analysis of the data allowed to conclude that the main faults detected were in the labor category, which showed that the teams did not have the knowledge and skills needed to handle nonconformities.