Open AccessActive and Latent Failures in Customer Services and Opportunities for Quality Innovation for Convenience Stores
Author(s) -
An-Che Chen
Publication year - 2017
Language(s) - English
Resource type - Journals
ISSN - 2411-2933
DOI - 10.31686/ijier.vol5.iss12.894
Subject(s) - service (business) , business , service quality , quality (philosophy) , diversity (politics) , knowledge management , marketing , empirical research , process management , computer science , sociology , philosophy , epistemology , anthropology