Open AccessExploring the influence of e-Service Quality toward Customer Engagement Behavior via PLS-SEM: Findings from a hotel's customer perspective
Author(s) -
Nur Amira Mohd Ridzuan,
Rasidah Hamid,
Mohd Hanafi Azman Ong,
Ilma Indriasri Pratiwi
Publication year - 2022
Publication title -
environment-behaviour proceedings journal
Language(s) - English
Resource type - Journals
ISSN - 2398-4287
DOI - 10.21834/ebpj.v7i21.3748
Subject(s) - customer engagement , business , service quality , perspective (graphical) , marketing , customer intelligence , customer satisfaction , process (computing) , service (business) , customer delight , customer retention , quality (philosophy) , customer service , customer advocacy , process management , computer science , world wide web , philosophy , epistemology , artificial intelligence , social media , operating system