Open AccessPENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE
Author(s) -
Arief Budiman,
Edy Yulianto,
Muhаmmаd Sаifi
Publication year - 2020
Publication title -
profit
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2338-4654
pISSN - 1978-743X
DOI - 10.21776/ub.profit.2020.014.01.1
Subject(s) - nonprobability sampling , service quality , respondent , loyalty , customer satisfaction , loyalty business model , business , business administration , structural equation modeling , service (business) , quality (philosophy) , user satisfaction , advertising , marketing , statistics , computer science , mathematics , political science , sociology , population , demography , law , philosophy , epistemology , human–computer interaction