Open Access<p>Who Misses Appointments Made Online? Retrospective Analysis of the Outpatient Department of a General Hospital in Jinan, Shandong Province, China</p>
Author(s) -
Wei Su,
Cheng Zhu,
Xin Zhang,
Jingui Xie,
Qi Gong
Publication year - 2020
Publication title -
risk management and healthcare policy
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.828
H-Index - 22
ISSN - 1179-1594
DOI - 10.2147/rmhp.s280656
Subject(s) - medicine , economic shortage , china , logistic regression , outpatient clinic , context (archaeology) , health care , medical record , general hospital , family medicine , medical emergency , emergency medicine , geography , government (linguistics) , linguistics , philosophy , archaeology , economic growth , economics
Missed appointments in outpatient registration pose challenges for hospital administrators, especially in the context of China's shortage of medical resources. Previous studies have identified factors that affect healthcare access via traditional appointment systems. Few studies, however, have specifically investigated Internet appointment systems. Therefore, this study explored the key factors related to missed appointments made on the Internet appointment system of a general hospital in Jinan, Shandong Province.