Open Access<p>Patient Experience Monitor (PEM): The Development of New Short-Form Picker Experience Questionnaires for Hospital Patients with a Wide Range of Literacy Levels</p>
Author(s) -
Carla M Bastemeijer,
Hileen Boosman,
Linda C. Zandbelt,
Reinier Timman,
Dolf de Boer,
Jan A. Hazelzet
Publication year - 2020
Publication title -
patient related outcome measures
Language(s) - English
Resource type - Journals
ISSN - 1179-271X
DOI - 10.2147/prom.s274015
Subject(s) - medicine , usability , patient experience , health literacy , literacy , patient satisfaction , family medicine , nursing , health care , psychology , pedagogy , human–computer interaction , computer science , economics , economic growth
Several patient-reported experience measures (PREMs) were developed through the years. These questionnaires are frequently found to be inappropriate for people with lower literacy levels. This paper describes the development of patient experience questionnaires for hospital patients with a wide range of literacy levels, while enabling the potential for quality improvement.