Open Access<p>The Use of the Net Promoter Score (NPS) in an Outpatient Allergy and Pulmonary Clinic: An Innovative Look into Using Tablet-Based Tool vs Traditional Survey Method</p>
Author(s) -
Abdullah Alismail,
B. Todd Schaeffer,
Andrea Oh,
Saba Hamiduzzaman,
Noha Daher,
Hae-Young Song,
Brian Furukawa,
Laren Tan
Publication year - 2020
Publication title -
patient related outcome measures
Language(s) - English
Resource type - Journals
ISSN - 1179-271X
DOI - 10.2147/prom.s248431
Subject(s) - medicine , outpatient clinic , family medicine , phone , subspecialty , health care , pediatrics , medical emergency , philosophy , linguistics , economics , economic growth
Patient satisfaction has become an essential metric in addition to the type of care they receive. Phone calls, emails, and text to patients after their healthcare visit are the typical way of obtaining the data reflecting patient satisfaction. The purpose of this retrospective quality improvement study is to compare the traditional post-outpatient clinic survey method with an onsite concise two-question survey using a tablet method immediately after the patient visit using Net Promoter Score (NPS) questions.