Open Access<p>Satisfaction of Outpatient Service Consumers and Associated Factors Towards the Health Service Given at Jimma Medical Center, South West Ethiopia</p>
Author(s) -
Bikila Dereje Fufa,
Enkutatash Befikadu Negao
Publication year - 2019
Publication title -
patient related outcome measures
Language(s) - English
Resource type - Journals
ISSN - 1179-271X
DOI - 10.2147/prom.s220404
Subject(s) - medicine , logistic regression , patient satisfaction , family medicine , service (business) , systematic sampling , ethnic group , cross sectional study , demography , nursing , marketing , pathology , sociology , anthropology , business
Client satisfaction reflects the gap between the expected service and the experience of the services from the client's point of view. As patient satisfaction is considered to be a healthcare outcome and predictor of treatment utilization and adherence to the care and support, assessment of the level of patient satisfaction is vital.