Open AccessHealthcare Services: Patient Satisfaction and Loyalty Lessons from Islamic Friendly Hospitals
Author(s) -
Muhammad Khalilur Rahman,
Miraj Ahmed Bhuiyan,
Suhaiza Zailani
Publication year - 2021
Publication title -
patient preference and adherence
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.885
H-Index - 48
ISSN - 1177-889X
DOI - 10.2147/ppa.s333595
Subject(s) - loyalty , health care , medicine , customer satisfaction , patient satisfaction , amenity , structural equation modeling , service (business) , islam , nursing , marketing , business , political science , finance , philosophy , statistics , mathematics , theology , law
The study has aimed to investigate the Muslim patient's psychological factors related to healthcare services that influence their loyalty intention for further treatment at private hospitals in Malaysia.