Open AccessHealthcare Facilities’ Satisfaction with the Ethiopian Pharmaceutical Supply Agency’s Pharmaceutical Logistics Services: An Exploratory Study
Author(s) -
Tafesse Gizaw,
Mekonnen Bogale,
Dejene Melese
Publication year - 2021
Publication title -
journal of multidisciplinary healthcare
Language(s) - English
Resource type - Journals
ISSN - 1178-2390
DOI - 10.2147/jmdh.s328396
Subject(s) - quality (philosophy) , pharmaceutical care , health care , pharmacy , customer satisfaction , business , marketing , operations management , product (mathematics) , medicine , family medicine , engineering , mathematics , philosophy , geometry , epistemology , economics , economic growth
The pharmaceutical logistics service is concerned with meeting the needs of customers in a public healthcare setting. When customers' needs are addressed, they will be satisfied. As a result, the objective of this research was to identify major logistics factors that influence customer satisfaction in the Ethiopian pharmaceutical supply agency hubs, as well as to evaluate their satisfaction with the pharmaceutical logistics delivery process.