Empirical Analysis of the Role of Functional Benchmarking on Service Delivery in Multinational Pharmaceutical Companies in Nairobi City County, Kenya | Zendy

Betty Murerwa | Zendy; Godfrey Kinyua | Zendy; Betty Mukiri | Zendy; R Arasa | Zendy; L Gathinji | Zendy; A Bogdan | Zendy; A Dombrowski | Zendy; C Gatuyu | Zendy; S Hadland | Zendy; A Rivera-Aguirre | Zendy; B Marshall | Zendy; M Cerd | Zendy; W Ketter | Zendy; M Peters | Zendy; J Collins | Zendy; A Gupta | Zendy; R King'oo | Zendy; L Kimencu | Zendy; G Klychova | Zendy; B Ziganshin | Zendy; A Zakirova | Zendy; G Valieva | Zendy; A Klychova | Zendy; S Kung'u | Zendy; J Kahuthia | Zendy; D Lakdawalla | Zendy; R Mailu | Zendy; J Ntale | Zendy; T Ngui | Zendy; J Mbugua | Zendy; D Muthoni | Zendy; J Ontita | Zendy; G Kinyua | Zendy; K Sangwan | Zendy; K Choudhary | Zendy

Open Access

Empirical Analysis of the Role of Functional Benchmarking on Service Delivery in Multinational Pharmaceutical Companies in Nairobi City County, Kenya

Author(s) -

Betty Murerwa,

Godfrey Kinyua,

Betty Mukiri,

R Arasa,

L Gathinji,

A Bogdan,

A Dombrowski,

C Gatuyu,

G Kinyua,

S Hadland,

A Rivera-Aguirre,

B Marshall,

M Cerd,

W Ketter,

M Peters,

J Collins,

A Gupta,

R King'oo,

L Kimencu,

G Kinyua,

G Klychova,

B Ziganshin,

A Zakirova,

G Valieva,

A Klychova,

S Kung'u,

J Kahuthia,

G Kinyua,

D Lakdawalla,

R Mailu,

J Ntale,

T Ngui,

J Mbugua,

G Kinyua,

D Muthoni,

G Kinyua,

J Ontita,

G Kinyua,

K Sangwan,

K Choudhary

Publication year - 2021

Publication title -

international journal of managerial studies and research

Language(s) - English

Resource type - Journals

eISSN - 2349-0349

pISSN - 2349-0330

DOI - 10.20431/2349-0349.0904008

Subject(s) - benchmarking , multinational corporation , business , service delivery framework , service (business) , regional science , marketing , geography , finance

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