Open AccessSERVICES SECTOR IN SARAWAK: CHALLENGES AND WAY FORWARD
Author(s) -
Wen Chiat Lee,
Boo Ho Voon
Publication year - 2022
Publication title -
international journal of industrial management
Language(s) - English
Resource type - Journals
eISSN - 0127-564X
pISSN - 2289-9286
DOI - 10.15282/ijim.13.1.2022.7358
Subject(s) - workforce , business , productivity , tertiary sector of the economy , product (mathematics) , service (business) , gross domestic product , economic shortage , economic growth , the internet , economic sector , marketing , economics , economy , government (linguistics) , linguistics , philosophy , geometry , mathematics , world wide web , computer science
Service sector is an important sector in Sarawak and it contributes about 36 percent to Sarawak’s Gross Domestic Product (GDP) in 2020. The sector also contributes 56 percent of total employment of the state. However, there are some challenges in service sector. Among the key challenges are low productivity growth, shortage of skilled workforce and weak internet connectivity in rural area that restricted the development of service sector. This paper presents the performance of service sector in Sarawak and the challenges of the service sector. The proposed recommendations to face the challenges include, providing training to semi-skilled and low-skilled workers to improve the productivity, providing quality and cheap food to attract tourists, and developing internet infrastructure in rural Sarawak.