English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Generative AI can help small business owners automate tasks, increaseefficiency, and improve their bottom line. However, despite the seeminglyintuitive design of systems like ChatGPT, significant barriers remain for thoseless comfortable with technology. To address these disparities, prior workhighlights accessory skills -- beyond prompt engineering -- users must masterto successfully adopt generative AI including keyboard shortcuts, editingskills, file conversions, and browser literacy. Building on a design workshopseries and 15 interviews with small businesses, we introduce BizChat, a largelanguage model (LLM)-powered web application that helps business owners acrossdigital skills levels write their business plan -- an essential but oftenneglected document. To do so, BizChat's interface embodies three designconsiderations inspired by learning sciences: ensuring accessibility to userswith less digital skills while maintaining extensibility to power users("low-floor-high-ceiling"), providing in situ micro-learning to supportentrepreneurial education ("just-in-time learning"), and framing interactionaround business activities ("contextualized technology introduction"). Weconclude with plans for a future BizChat deployment.

BizChat: Scaffolding AI-Powered Business Planning for Small Business Owners Across Digital Skill Levels