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Handling effective communication to support awareness in rescue operations
Author(s) -
Chehade Samer,
Matta Nada,
Pothin JeanBaptiste,
Cogranne Remi
Publication year - 2020
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12317
Subject(s) - situation awareness , order (exchange) , ontology , situational ethics , process management , risk analysis (engineering) , information flow , computer science , knowledge management , information exchange , decision support system , search and rescue , computer security , business , engineering , telecommunications , philosophy , linguistics , finance , epistemology , artificial intelligence , political science , law , robot , aerospace engineering
Efficient rescue operations require a high level of situation awareness amongst decision‐makers and first responders for the purpose of achieving operations successfully and reducing losses. Moreover, a common operational picture between involved actors is required in order to support decision‐making. Therefore, different organisations and agencies have to collaborate, cooperate, and coordinate their actions with each other. Hence, effective interactions and communications between participants are vital to fulfil these essential needs. However, emergency actors still lack backing to exchange information effectively and ensure a common operational picture in order to reach shared situational awareness. For this reason, we aim to develop and implement Rescue MODES, a communication system oriented to support situation awareness amongst French emergency actors in rescue operations. In this paper, we examine and analyse actors’ activities and interactions, so that the system will be based on the real needs of actors. We start by studying and modelling the communications, interactions, and information flow. This modelling is based on an application ontology. Then, we define requirements for good communication in these operations and present some existing systems in France and how each system responds to these requirements.