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CONTEXT: Software estimation is a vital yet challenging project management activity. Various methods, from empirical to algorithmic, have been developed to fit different development contexts, from plan-driven to agile. Recently, machine learning techniques have shown potential in this realm but are still underexplored, especially for individual task estimation. OBJECTIVES: We investigate the use of machine learning techniques in predicting task effort and duration in software projects to assess their applicability and effectiveness in production environments, identify the best-performing algorithms, and pinpoint key input variables (features) for predictions. METHOD: We conducted experiments with datasets of various sizes and structures exported from three project management tools used by partner companies. For each dataset, we trained regression models for predicting the effort and duration of individual tasks using eight machine learning algorithms. The models were validated using k-fold cross-validation and evaluated with several metrics. RESULTS: Ensemble algorithms like Random Forest, Extra Trees Regressor, and XGBoost consistently outperformed non-ensemble ones across the three datasets. However, the estimation accuracy and feature importance varied significantly across datasets, with a Mean Magnitude of Relative Error (MMRE) ranging from 0.11 to 9.45 across the datasets and target variables. Nevertheless, even in the worst-performing dataset, effort estimates aggregated to the project level showed good accuracy, with MMRE = 0.23. CONCLUSIONS: Machine learning algorithms, especially ensemble ones, seem to be a viable option for estimating the effort and duration of individual tasks in software projects. However, the quality of the estimates and the relevant features may depend largely on the characteristics of the available datasets and underlying projects. Nevertheless, even when the accuracy of individual estimates is poor, the aggregated estimates at the project level may present a good accuracy due to error compensation.

Applying Machine Learning to Estimate the Effort and Duration of Individual Tasks in Software Projects