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Purpose  Ship chandlers’ trucks are now facing challenges owing to their job characteristics, which will lead to low productivity of trucks, congestions and pollutions at the port. The aim of this paper is to identify important causes and the effects of low truck productivity at the port under the demand of sustainable development.    Design/methodology/approach  Based on the literature review, potential causes and relevant analysis are developed and carried out by using a systematic approach, incorporating in-depth interviews with experts, cause analysis and risk management process.    Findings  Results from the research framework showed that a lack of communication with the port, late arrival of ships, truck congestion and fragmented deliveries are the most important factors that led to low truck productivity at the port. A solution that combines an integrated system that shares real-time information with the port, a consolidation hub and a truck-pooling platform is proposed to comply with green port concepts, together with factors considerations.    Originality/value  Although the operation of ship chandlers’ trucks is a derived business in overall port operations, it is an indispensable element at the port. The findings present a new insight to the relationship between ship chandlers’ trucks productivity and port operation efficiency for industry practitioners and port policymakers.

Enhancing productivity of ship chandlers’ trucks at the port for sustainability