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The article focuses on the satisfaction of the users/beneficiaries and on the quality level of the construction industry. Monitoring user satisfaction brings benefits in the construction industry by improving communication between the parties, engaging in mutual agreements, evaluating progress and monitoring the results and changes made. Users have certain claims about how they want to be treated, moreover, the physical product obtained must fit within their internal value system.

Current approaches regarding the assessment of quality of the buildings from the perspective of the user’s perception