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To minimize a number of disaster victims due to certain disaster, identifying performance indicators representing reliable disaster response operation are very necessary to drive success in humanitarian action. However, literature in disaster response managements that focused on reliability performance measures are very few. To fill in this gap, in this paper presents categorization of humanitarian supply chain reliability performance indicators. This method consists of both hard and soft indicators. Our classification enables humanitarian practitioners to possibly develop unified reliability estimation indices containing of both qualitative and quantitative reliability performance indicators. At the end, conclusions and new research directions from the preliminary study are presented.

Categorization of Reliability Performance Indicators of Humanitarian Response Supply Chain