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The batik industry is one of the creative industries which development keeps increasing every year. Almost all of Batik Cap production process activities are done manually. Therefore, production operators play an important role in influencing the quality of Batik Cap. This research was conducted to identify the human error factor that happened in the Batik Cap production process using SHERPA and HEART method. The potential for human error that occurs is described with SHERPA tabulation. The human error assessment is calculated using the HEART method of human error probability value that occurs in the production process operator. The result of this research is 26 potential errors of overall activity in 6 work stations divided into 19 error in action error, 5 error on checking error and 2 error in selecting error. The highest probability of human error value in stamping the work station on the fabric stamping activity.

Human error analysis using sherpa and heart method in Batik Cap production process