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The public service sector is a sector that is engaged to serve the interests of the community. To get to the public service sector that satisfies the public, there needs to be innovation in system renewal. Many factors need to be analyzed in the public service sector to create a satisfying service. One of the factors determining community satisfaction is the queuing system in the public service area. Queue analysis is an analytical method to measure the performance of a queuing system. The system measured in services includes the number of visitors entering the queue system and the time customers start serving. The queuing system follows the Poisson, Exponential, Normal, or General distribution. For general distribution can be studied into Non-Poisson distribution. In this study, an analysis of the queuing system at the Department of Population and Civil Registration in the city of Semarang included 8 counters. From the analysis results obtained, the general distribution determined is the Dagum and Log Normal distribution. While the size of the performance of the queuing system can be said to be good, because the waiting time for customers in the system is very less.

Determination of non-poison queue system of distribution in the public service sector (case study: Semarang city population and civil registry office)