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We examine ProcessGPT, an AI model designed to automate, augment, and improvebusiness processes, to study the challenges of managing business processeswithin the cognitive limitations of the human workforce, particularlyindividuals with cognitive disabilities. ProcessGPT provides a blueprint fordesigning efficient business processes that take into account human cognitivelimitations. By viewing this through the lens of cognitive disabilities, weshow that ProcessGPT improves process usability for individuals with andwithout cognitive disabilities. We also demonstrate that organizationsimplementing ProcessGPT-like capabilities will realize increased productivity,morale, and inclusion.

Cognitive BPM as an Equalizer: Improving Access and Efficiency for Employees with (and without) Cognitive Disabilities