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User facing 'platform safety technology' encompasses an array of toolsoffered by platforms to help people protect themselves from harm, for exampleallowing people to report content and unfollow or block other users. Thesetools are an increasingly important part of online safety: in the UK,legislation has made it a requirement for large platforms to offer them.However, little is known about user engagement with such tools. We presentfindings from a nationally representative survey of UK adults covering theirawareness of and experiences with seven common safety technologies. We showthat experience of online harms is widespread, with 67% of people having seenwhat they perceived as harmful content online; 26% of people have also had atleast one piece of content removed by content moderation. Use of safetytechnologies is also high, with more than 80\% of people having used at leastone. Awareness of specific tools is varied, with people more likely to be awareof 'post-hoc' safety tools, such as reporting, than preventative measures.However, satisfaction with safety technologies is generally low. People whohave previously seen online harms are more likely to use safety tools, implyinga 'learning the hard way' route to engagement. Those higher in digital literacyare also more likely to use some of these tools, raising concerns about theaccessibility of these technologies to all users. Additionally, women are morelikely to engage in particular types of online 'safety work'. We discuss theimplications of our results for those seeking a safer online environment.

Understanding engagement with platform safety technology for reducing exposure to online harms