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This paper describes a dialogue system developed for the Dialogue RobotCompetition 2023 that achieves topic control for trip planning by insertingtext into prompts using the ChatGPT-API. We built a system that is capable ofgenerating compliments for the user based on recognition of the user'sappearance and creating travel plans by extracting the knowledge about theuser's preference from the history of the user's utterances. Complements andplanning based on preference are the elements required to maintain the qualityof customer service. A preliminary round was held at a travel agency's actualstore, where real customers experienced and evaluated the system. This systemwas evaluated first in the preliminary round and participated in the finalround. The results of the preliminary round showed the effectiveness of theproposed system.

Android dialogue system for customer service using prompt-based topic control and compliments generation