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This research delves into understanding the behaviors and characteristics ofChinese developers in relation to their use of technical documentation, whichis crucial for creating high-quality developer documentation. We conductedinterviews with 25 software developers and surveyed 177 participants, using thepreliminary interview findings to inform the survey design. Our approachencompassed traditional user research methods, including persona and userjourney mapping, to develop typical personas and information journeys based onthe qualitative data from the interviews and quantitative results from thesurvey. Our results revealed distinct characteristics and differences betweenjunior and senior developers in terms of their use of technical documentation,broadly categorized into personality traits, learning habits, and workinghabits. We observed that the information journey of both groups typicallyencompasses four stages: Exploration, Understanding, Practice, and Application.Consequently, we created two distinct personas and information journey maps torepresent these two developer groups. Our findings highlight that developersprioritize the content, organization, and maintenance aspects of documentation.In conclusion, we recommend organizing documentation content to align withdevelopers' information journeys, tailoring documentation to meet the needs ofdevelopers at various levels, and focusing on the content, organization, andmaintenance aspects of documentation.

Mapping the Information Journey: Unveiling the Documentation Experience of Software Developers in China