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Background: Current anti-phishing interventions, which typically involveone-size-fits-all solutions, suffer from limitations such as inadequateusability and poor implementation. Human-centric challenges in anti-phishingtechnologies remain little understood. Research shows a deficiency in thecomprehension of end-user preferences, mental states, and cognitiverequirements by developers and practitioners involved in the design,implementation, and evaluation of anti-phishing interventions. Aims: This studyaddresses the current lack of resources and guidelines for the design,implementation and evaluation of anti-phishing interventions, by presentingpersonalized guidelines to the developers and practitioners. Method: Through ananalysis of 53 academic studies and 16 items of grey literature studies, wesystematically identified the challenges and recommendations within theanti-phishing interventions, across different practitioner groups andintervention types. Results: We identified 22 dominant factors at theindividual, technical, and organizational levels, that affected theeffectiveness of anti-phishing interventions and, accordingly, reported 41guidelines based on the suggestions and recommendations provided in the studiesto improve the outcome of anti-phishing interventions. Conclusions: Ourdominant factors can help developers and practitioners enhance theirunderstanding of human-centric, technical and organizational issues inanti-phishing interventions. Our customized guidelines can empower developersand practitioners to counteract phishing attacks.

Personalized Guidelines for Design, Implementation and Evaluation of Anti-phishing Interventions