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In March 2020, college campuses underwent a sudden transformation to onlinelearning due to the COVID-19 outbreak. To understand the impact of COVID-19 onstudents' expectations, this study conducted a three-year survey from ten corecourses within the Project Management Center for Excellence at the Universityof Maryland. The study involved two main steps: 1) a statistical analysis toevaluate students' expectations regarding "student," "class," "instructor," and"effort;" and 2) a lexical salience-valence analysis (LSVA) through the lens ofthe Community of Inquiry (CoI) framework to show the changes of students'expectations. The results revealed that students' overall evaluationsmaintained relatively consistent amid the COVID-19 teaching period. However,there were significant shifts of the student expectations toward Cognitive,Social and Teaching Presence course elements based on LSVA results. Also, cleardifferences emerged between under-graduates and graduates in their expectationsand preferences in course design and delivery. These insights provide practicalrecommendations for course instructors in designing effective online courses.

Thriving in a Pandemic: Lessons Learned from a Resilient University Program Seen Through the CoI Lens