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Although remote working is increasingly adopted during the pandemic, many areconcerned by the low-efficiency in the remote working. Missing in text-basedcommunication are non-verbal cues such as facial expressions and body language,which hinders the effective communication and negatively impacts the workoutcomes. Prevalent on social media platforms, emojis, as alternativenon-verbal cues, are gaining popularity in the virtual workspaces well. In thispaper, we study how emoji usage influences developer participation and issueresolution in virtual workspaces. To this end, we collect GitHub issues for aone-year period and apply causal inference techniques to measure the causaleffect of emojis on the outcome of issues, controlling for confounders such asissue content, repository, and author information. We find that emojis cansignificantly reduce the resolution time of issues and attract more userparticipation. We also compare the heterogeneous effect on different types ofissues. These findings deepen our understanding of the developer communities,and they provide design implications on how to facilitate interactions andbroaden developer participation.

Emoji Promotes Developer Participation and Issue Resolution on GitHub