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How do we design an AI system that is intended to act as a communicationbridge between two user communities with different mental models andvocabularies? Skillsync is an interactive environment that engages employers(companies) and training providers (colleges) in a sustained dialogue to helpthem achieve the goal of building a training proposal that successfully meetsthe needs of the employers and employees. We used a variation of participatorydesign to elicit requirements for developing AskJill, a question-answeringagent that explains how Skillsync works and thus acts as a communication bridgebetween company and college users. Our study finds that participatory designwas useful in guiding the requirements gathering and eliciting user questionsfor the development of AskJill. Our results also suggest that the two Skillsyncuser communities perceived glossary assistance as a key feature that AskJillneeds to offer, and they would benefit from such a shared vocabulary.

Designing a Communication Bridge between Communities: Participatory Design for a Question-Answering AI Agent