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In the presence of interaction conflicts, user trust in automation plays animportant role in accepting intelligent environments such as smart homes. Inthis paper, a factorial research design is employed to investigate and comparethe single and joint effects of Level of Automation (LoA), Frequency ofAutomated responses (FoA), and Conflict Intensity (CI) on human trust andacceptance of automation in the context of smart homes. To study these effects,we conducted web-based experiments to gather data from 324 online participantswho experienced the system through a 3D simulation of a smart home. Thefindings show that the level and frequency of automation had an impact on usertrust in smart environments. Furthermore, the results demonstrate that theusers' acceptance of automated smart environments decreased in the presence ofautomation failures and interaction conflicts.

The Effects of Interaction Conflicts, Levels of Automation, and Frequency of Automation on Human Automation Trust and Acceptance