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The use of social robots as instruments for social mediation has been gainingtraction in the field of Human-Robot Interaction (HRI). So far, the design ofsuch robots and their behaviors is often driven by technological platforms andexperimental setups in controlled laboratory environments. To address complexsocial relationships in the real world, it is crucial to consider the actualneeds and consequences of the situations found therein. This includesunderstanding when a mediator is necessary, what specific role such a robotcould play, and how it moderates human social dynamics. In this paper, wediscuss six relevant roles for robotic mediators that we identified byinvestigating a collection of videos showing realistic group situations. Wefurther discuss mediation behaviors and target measures to evaluate the successof such interventions. We hope that our findings can inspire future research onrobot-assisted social mediation by highlighting a wider set of mediationapplications than those found in prior studies. Specifically, we aim to informthe categorization and selection of interaction scenarios that reflect realsituations, where a mediation robot can have a positive and meaningful impacton group dynamics.

What Could a Social Mediator Robot Do? Lessons from Real-World Mediation Scenarios