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Advances in voice technology and voice user interfaces (VUIs) -- such asAlexa, Siri, and Google Home -- have opened up the potential for many new typesof interaction. However, despite the potential of these devices reflected bythe growing market and body of VUI research, there is a lingering sense thatthe technology is still underused. In this paper, we conducted a systematicliterature review of 35 papers to identify and synthesize 127 VUI designguidelines into five themes. Additionally, we conducted semi-structuredinterviews with 15 smart speaker users to understand their use and non-use ofthe technology. From the interviews, we distill four design challenges thatcontribute the most to non-use. Based on their (non-)use, we identify fouropportunity spaces for designers to explore such as focusing on informationsupport while multitasking (cooking, driving, childcare, etc), incorporatingusers' mental models for smart speakers, and integrating calm designprinciples.

Challenges and Opportunities for the Design of Smart Speakers