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Social inclusion is a fundamental feature of thriving societies. This paperfirst investigates barriers for social inclusion in online Software Engineering(SE) communities, by identifying a set of 11 attributes and organising them asa taxonomy. Second, by applying the taxonomy and analysing language used in thecomments posted by members in 189 Gitter projects (with > 3 million comments),it presents the evidence for the social exclusion problem. It employs akeyword-based search approach for this purpose. Third, it presents a frameworkfor improving social inclusion in SE communities.

Barriers for Social Inclusion in Online Software Engineering Communities -- A Study of Offensive Language Use in Gitter Projects