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Emerging research shows that individual differences in how people usetechnology sometimes cluster by socioeconomic status (SES) and that whentechnology is not socioeconomically inclusive, low-SES individuals may abandonit. To understand how to improve technology's SES-inclusivity, we present amulti-phase case study on SocioEconomicMag (SESMag), an emerging inspectionmethod for socio+economic inclusivity. In our 16-month case study, a softwareteam developing a learning management platform used SESMag to evaluate and thento improve their platform's SES-inclusivity. The results showed that (1) thepractitioners identified SES-inclusivity bugs in 76% of the features theyevaluated; (2) these inclusivity bugs actually arise among low-SES collegestudents; and (3) the SESMag process pointed ways towards fixing these bugs.Finally, (4) a user study with SES-diverse college students showed that theplatform's SES-inclusivity eradicated 45-54% of the bugs; for some types ofbugs, the bug instance eradication rate was 80% or higher.

SocioEconomicMag Meets a Platform for SES-Diverse College Students: A Case Study