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Workplace meetings are vital to organizational collaboration, yet relativelylittle progress has been made toward measuring meeting effectiveness andinclusiveness at scale. The recent rise in remote and hybrid meetingsrepresents an opportunity to do so via computer-mediated communication (CMC)systems. Here, we share the results of an effective and inclusive meetingssurvey embedded within a CMC system in a diverse set of companies andorganizations. We correlate the survey results with objective metrics availablefrom the CMC system to identify the generalizable attributes that characterizeperceived effectiveness and inclusiveness in meetings. Additionally, we explorea predictive model of meeting effectiveness and inclusiveness based solely onobjective meeting attributes. Lastly, we show challenges and discuss solutionsaround the subjective measurement of meeting experiences. To our knowledge,this is the largest data-driven study conducted after the pandemic peak tomeasure, understand, and predict effectiveness and inclusiveness in real-worldmeetings at an organizational scale.

Meeting effectiveness and inclusiveness: large-scale measurement, identification of key features, and prediction in real-world remote meetings