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This paper presents a novel framework that utilizes Natural LanguageProcessing (NLP) techniques to understand user feedback on mobile applications.The framework allows software companies to drive their technology value streambased on user reviews, which can highlight areas for improvement. The frameworkis analyzed in depth, and its modules are evaluated for their effectiveness.The proposed approach is demonstrated to be effective through an analysis ofreviews for sixteen popular Android Play Store applications over a long periodof time.

An Annexure to the Paper "Driving the Technology Value Stream by Analyzing App Reviews"