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Intelligence analysts' roles include analyzing reports, identifying importantinformation relevant to the current state of affairs, and communicating theirtakeaways. These reports are then analyzed and reported to decision-makers ortranslated into a presidential brief. While these tasks seem consistent acrossanalysts, each step differs in its content, level of detail, and format. Thepurpose of this research is to gain an understanding of how consumers ofanalytic products receive and interact with reports. This was accomplished viaa series of online questions to 22 experts recruited to provide input. Ouranalysis provides insight into what makes analytic products effective fordecision-makers, which could improve the quality of reports produced andalleviate common customer pain points, should recommendations be appropriatelyincorporated.

Communicating Intel to Decision-Makers: Toward the Integration Text and Charts in Reports